What we offer
Auto Notifications
Order received, shipped, appointment tomorrow at 14:00 — automatic messages. Customer informed at every stage.
AI Chatbot
OpenAI/Claude-powered chatbot — answers FAQs, tracks orders, books appointments. Escalates to live support on complex topics.
Live Agent Handoff
If bot can't resolve, auto handoff to live support agent. All conversations visible in one panel.
CRM Integration
Every conversation attached to customer record. Sales pipeline tracking, satisfaction scoring.
Why Meta's Official API Matters
WhatsApp Business App (phone): Single phone, manual. Fine for 2-3 customers. Insufficient for professional use.
WhatsApp Business API (official): Server-driven, bulk, software-integrated. You can message 100+ customers per day. This is what we integrate.
Third-party 'WhatsApp panels': Unofficial, high account-ban risk. We don't recommend.
Setup: Meta Business Account, phone verification, BSP (Business Solution Provider) agreement. Twilio, 360dialog, Vonage or self-hosted — per project.
Cost: WhatsApp API pricing is per-conversation. Customer-initiated (utility) ~$0.02, business-initiated (marketing) ~$0.05. Monthly 1000 customers ≈ $20-80.
GDPR & Meta compliance: Customer must explicitly opt in. If they don't reply in 24 hours the 'session' closes and you can only message via approved templates. We manage this.
Frequently Asked Questions
Can I use my existing WhatsApp number?
Usually yes — the number gets removed from the WhatsApp Business App (not deleted, just migrated). Once on the API, the old app no longer uses that number; everything runs from the server.
Is bulk marketing messaging legal?
Permission-based marketing: if customer opted in, yes. Unsolicited bulk messages: banned, account suspended + fines. GDPR-style consent is critical.
Does the chatbot speak multiple languages?
Yes. OpenAI/Claude handle most languages well. We can fine-tune for your industry (restaurant menus, clinic treatments, etc.).
How long does setup take?
Meta approval 3-7 days (faster via BSP). Software integration 1-2 weeks. ~3 weeks total.